Shipping policy

SHIPPING

Flat rate shipping $6.95 for orders under $75 - US Only
Free Priority Mail Shipping for orders over $75 - US Only

Orders are shipped Monday-Friday, excluding holidays.

Domestic orders are sent via USPS first class and can take anywhere from 2 to 10 business days to arrive depending on the efficiency of your local postal service.
International orders are sent via USPS first class and can take between 12 to 14 days to arrive depending on the efficiency of your local postal service. Please be advised, if the package is held at customs, it may take longer.

All our orders are shipped USPS First Class Mail with tracking. If you have not received your order in the time stated above or your order is not showing tracking or have moved, please feel free to contact USPS by phone at 1(800) 275-8777 or online at USPS. You will need to provide them with your tracking number and the date it was shipped

Mouse Loves Pig is not responsible for carrier delays or lost, stolen, or misdirected shipments by the carrier. International customers are responsible for all customs fees. When placing an order for multiple items, and one item is a preorder, your entire order will ship once the pre-ordered item becomes ship ready. We are not able to combine shipping orders for any orders at any time.

Please allow 1-5 business days for processing and shipping time. If you would like to receive information regarding your order, please email hello@mouselovespig.com

INTERNATIONAL PURCHASES
All international purchases are final. International orders may be subject to duties and/or taxes, they are the responsibility of the customer upon delivery.

RETURNED PACKAGES
If your package gets returned because the address was not entered correctly, we will issue a refund minus the shipping costs. Please make sure to verify your address at checkout.

LOST PACKAGES
We are not responsible for packages that have been shipped. If you want your package to be insured, please choose the “Priority” or “Priority Express” shipping option at checkout. If you believe your package was lost or stolen in transit, please contact your local USPS office. Please note domestic first class packages take 3-5 business days to arrive and international first class packages can take up to 8 weeks to arrive. Mouse Loves Pig will not issue refunds for lost first class packages. We strongly recommend selecting an insured shipping option.

* If the item is damaged in shipping due to improper handling, please take a photo of the damaged package BEFORE you open it so that we can work together to get the Post Office to cover shipping for a replacement item.

Thank you for understanding that I am as much at their mercy to get your item to you as you are to receive it.